Contact information

For customer-service questions, order help, tracking questions, address-change requests, or questions before ordering, please use our contact form:

https://memorythatlasts.com/pages/contact

We typically respond within 1 to 2 business days.

For order-specific questions, please include your order number when possible.

For an eligible return or product problem, please use our Report a Problem form:

https://memorythatlasts.com/pages/report-a-problem

Please do not mail returns to our business address unless we specifically instruct you to do so. Approved returns receive the appropriate return address after review.

Business information

Trade name: Memory That Lasts

Legal business name: Memory That Lasts LLC

Phone number: (302) 420-1533

Email: hello@memorythatlasts.com

Physical address:
Memory That Lasts LLC
7 Rockford Rd, F1
Wilmington, DE 19806
United States

Trade number: Delaware File Number 10275645

Memory That Lasts is an online-only business. We do not operate a retail store or offer local pickup.

For customer service, please use our online contact form rather than calling. The contact form is our primary support channel.

Privacy requests

To submit a privacy request, please use our contact form:

https://memorythatlasts.com/pages/contact

Begin your message with “Privacy Request.”

If the form is unavailable, you may email hello@memorythatlasts.com with the subject line “Privacy Request.”

Our complete Privacy Policy is available here:

https://memorythatlasts.com/policies/privacy-policy

For available data-sharing and targeted-advertising choices:

https://memorythatlasts.com/pages/data-sharing-opt-out

Related policies

Refund Policy:
https://memorythatlasts.com/policies/refund-policy

Shipping Policy:
https://memorythatlasts.com/policies/shipping-policy

Terms of Service:
https://memorythatlasts.com/policies/terms-of-service

The Memory That Lasts Team