Shipping policy

Last updated: April 19, 2026

We ship every piece with care — each necklace is made after you order, packaged by hand, and sent with a note. Here's everything you need to know about how your order reaches you.

Where we ship

United States only at this time. We ship to all 50 states and US territories. We don't currently ship internationally, but we're hoping to expand — subscribe to our email list and you'll be the first to know.

How long it takes

Every piece is engraved-to-order in the U.S., reviewed for quality, and packaged by hand.

Ships within 2–5 days from the moment your order is placed. Once your piece is in the mail, USPS or UPS handles the rest — most addresses see their package shortly after.

You'll receive: - An order confirmation email immediately - A shipping confirmation email with tracking when your order ships - SMS updates if you've opted in

Shipping cost

Free shipping on all US orders. No minimums. We eat the shipping cost because you deserve that.

Tracking

You'll get a tracking number by email the moment your package ships. Click it to see where your piece is on its journey. If you don't see tracking within 5 business days of ordering, check your spam folder, then contact us and we'll look into it personally.

Lost, delayed, or damaged packages

If your package is: - Marked delivered but missing — sometimes carriers mark delivered early. Wait 2 business days, then contact us. We'll file a claim or send a replacement. - Damaged in transit — message us with photos within 7 days of delivery. We'll replace the piece free of charge. - Stuck in transit for 15+ business days — reach out. We'll work with the carrier or ship a replacement.

Address changes

If you entered the wrong address, contact us within 1 hour of placing your order. After production begins (typically within 2 hours of order), we cannot reroute your package. If the package is returned to us due to an incorrect address, we can reship at your cost.

Mother's Day, Christmas, and holiday orders

Personalized jewelry sells out during holidays. We recommend ordering at least 10 business days before your gift date to account for production + shipping + potential carrier delays.

We'll post a holiday shipping cutoff banner on the site as each holiday approaches. Orders placed after the cutoff may not arrive in time, and we can't issue refunds for late holiday delivery on orders placed after posted cutoffs.

Gift orders

Every order ships in a simple, elegant gift-ready package. If you're sending the piece directly to the recipient: - Leave the billing and shipping addresses different - Add a gift message at checkout (it'll be printed on a keepsake card inside) - Pricing won't appear on the packing slip

Custom engraving reminder

We engrave exactly as you type it — capitalization, spelling, spacing, all preserved. Double-check before submitting. Engraving errors caused by customer typos cannot be remade free.