Contact

We are here to help

Have a question about an order, a personalized piece, or choosing the right jewelry? Send us a message and we will be glad to help.

Personal support

A real person reads every message.

Response time

We typically respond within 1-2 business days.

Looking for your order status or tracking?

Once your order ships, you will receive a shipping confirmation with your tracking information.

Check your inbox, spam folder, and promotions folder for your order confirmation and shipping update. If you still cannot find it, use the contact form below and we will help you locate the information.

Need help with a return or order problem?

Please use our Report a Problem form so you can include your order number, request details, and required photographs.

https://memorythatlasts.com/pages/report-a-problem

We will review your request and guide you through the appropriate next step.

Send us a message

For general questions, complete the form below or email hello@memorythatlasts.com.

Please do not use the general contact form for returns or product-problem requests because it cannot accept the required photographs.