If something isn't right

We want you to feel confident ordering from us. Whether something arrived wrong or you would like to return an eligible non-personalized piece, start your request below and we will guide you through the next step.

If something arrived wrong

Tell us within 14 days of delivery if your piece arrived damaged, defective, incorrect, or with an engraving error we made.

Once the problem is confirmed, we will make it right with a replacement, remake, or refund, depending on the situation.

Returning a non-personalized piece

Non-personalized pieces purchased as shown, without customer-entered names, dates, initials, words, or messages, may be returned within 14 days of delivery.

The piece must be unworn, unused, and in its original condition and packaging. The customer is responsible for tracked return shipping. Personalized pieces are final sale for a change of mind.

Before submitting your request

A clear photo is required for every return and product-problem request.

For a non-personalized return, upload a photo showing the complete piece and its original packaging.

For a product problem, upload a photo of the complete piece, a close-up clearly showing the problem, and the packaging and shipping label when relevant.

If a disability or another genuine barrier makes it impossible to provide a photograph, email hello@memorythatlasts.com and we will help you find another way to document the request.

Please do not mail anything before receiving approval and return instructions. The appropriate return address will be provided privately after your request is approved.

Nothing in this policy limits any rights available to you under applicable law.