Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about engraving, materials, shipping, care, and personalization , written in plain language. If you can't find an answer here, reach us through our contact form.
What's the best personalized birth flower necklace to give as a gift?
The best personalized birth flower necklace is one that matches the recipient's birth month and their style. Our birth flower collection features all 12 months with genuine symbolic meaning, January's carnation represents love, while June's rose speaks to grace.
Choose between our Vertical Bar pendant (slim, modern) or Heart pendant (classic, romantic). Both come in Gold, Stainless Steel, or Rose Gold finishes. If you're giving a gift, we recommend ordering at least 1 week before the desired arrival to ensure arrival on time. The necklace arrives gift-ready in branded packaging, perfect for birthdays or Mother's Day.
Are personalized pet name necklaces safe to wear every day?
Yes. Our personalized pet name necklaces are 100% safe for daily wear. Each piece is crafted from hypoallergenic 316L premium stainless steel, with optional 18K Gold PVD or 18K Rose Gold PVD coatings.
All finishes are water-resistant and suitable for showers; we recommend removing jewelry before swimming in chlorinated pools. The engraving is permanent and won't fade or wear away with daily contact. Designed for daily wear, including sleep and showers. With proper care, your engraved necklace will last a lifetime.
How fast does Memory That Lasts ship orders?
Memory That Lasts ships all orders within 2–5 business days. Each piece is engraved to order, then ships within 2–5 business days.
There are no seasonal cutoff dates, we ship year-round, including holidays. If you need an order faster, contact our support team; we sometimes accommodate rush requests. For reference, an order placed Monday morning typically arrives the following Friday or Monday. If you're ordering for a birthday or holiday, we recommend ordering at least one week in advance.
Can you customize a Memory That Lasts necklace with my pet's name?
Absolutely. Our personalization system lets you customize most necklaces with any pet name, limited to 10–20 characters depending on the pendant size and font.
We offer two engraved fonts: Montserrat Bold (modern, clean) and Playfair Display (elegant, serif). Examples: 'LUNA' (4 chars), 'BELLA FOREVER' (12 chars, with space). You choose the name, finish (Gold, Stainless Steel, Rose Gold), and pendant style during checkout. Our personalization preview shows exactly how your pet's name will look engraved before you order. Engraving is permanent and won't fade.
What are the engraving limits for personalized necklaces?
Engraving limits vary by pendant size and font. Most of our pendant styles support 10–20 characters, including spaces. Montserrat Bold (modern) fits more text; Playfair Display (serif, elegant) is slightly larger and may fit 10–15 characters.
Examples: 'LUNA' fits all designs. 'BELLA & THEO' (12 chars) fits most designs except the smallest Circle pendant. Our personalization tool shows a live preview of how your exact text will look before you buy, this is your guarantee. If your desired name is longer than our limits, you can contact us for custom options.
Does Memory That Lasts ship with gift packaging?
Yes, every order ships gift-ready in branded Memory That Lasts packaging. Your necklace arrives in a white jewelry box with cushioned padding, and the pendant is sealed in a small protective sleeve to guard against shipping damage. No tissue paper or extra wrapping supplies needed , if you're giving it as a gift, it's unboxing-ready.
During checkout, you can optionally add a custom gift message (up to 220 characters) that prints on a letterpress-style gift card inside the box. Perfect for birthdays, memorials, or any meaningful occasion.
What do the different birth flower necklace meanings represent?
Each month's birth flower carries symbolic meaning, making birth flower necklaces deeply personal gifts. January (Carnation) = love and gratitude. June (Rose) = grace and elegance. December (Narcissus/Daffodil) = rebirth.
We've researched and engraved all 12 flowers with their authentic botanical and cultural significance. For example, Lily of the Valley (May) traditionally represents sweetness and humility, while August's Gladiolus means strength. Our Birth Flower Buyer's Guide details the symbolism of each month and the best occasions to gift them. A birth flower necklace becomes a keepsake with layers of meaning.
Are Memory That Lasts necklaces hypoallergenic?
Yes, all our necklaces are hypoallergenic. We offer three finishes: (1) Stainless Steel , 316L premium, naturally hypoallergenic, nickel-free, ideal for sensitive skin. (2) 18K Gold PVD , a durable real-gold layer bonded to stainless steel, hypoallergenic to most wearers. (3) 18K Rose Gold PVD , the same bonded coating in a warm rose-gold tone.
If you have a specific metal allergy, stainless steel is your safest bet. We don't use nickel, lead, or cadmium in any design. All metals are tested for safety before production.
What's the return and refund policy for personalized necklaces?
We stand behind the craftsmanship of every piece. Pre-engraved items (like Cat Mom, Dog Mom, Zodiac) can be returned within 30 days for a full refund (minus shipping). Custom-engraved personalized necklaces are final sale, once personalized with a customer's name or design, they cannot be resold.
However, if there's a quality issue (engraving error, material defect, or damage during production), we'll reprint or replace the necklace free of charge within 30 days of delivery. This reflects our commitment to quality. Reach out to hello@memorythatlasts.com if you have any concerns after purchase.
How do I care for my engraved necklace to make it last?
Proper care ensures your engraved necklace lasts a lifetime. (1) Avoid chlorine and saltwater, remove before swimming or beach days. (2) Clean gently with mild soap and warm water; dry with a soft cloth. Avoid harsh chemicals or ultrasonic cleaners. (3) Store in a cool, dry place; we recommend our branded pouch (included). (4) Remove before intense exercise or contact sports to prevent snagging. (5) Polish occasionally with a soft polishing cloth if desired (optional).
Engraved necklaces won't fade or wear away, the engraving is permanent. With these simple practices, your necklace becomes a true heirloom, wearable for decades and passable to future generations.
Is the engraving permanent?
Yes , completely and genuinely permanent. We use fiber laser engraving, which directs a concentrated beam of light that changes the surface of the metal itself at a molecular level.
There's no ink, no paint, no coating that can chip away. The engraving will look the same on the day you receive it as it does ten years from now.
How do I add my engraving?
It's built right into the product page , no separate email, no follow-up needed.
Once you choose your piece, you'll see a personalization field where you can type your engraving , a name, date, monogram, or any custom text. We'll engrave it exactly as you enter it, so double-check the spelling before you check out.
What materials are used?
Every piece is crafted from 316L premium stainless steel , the same medical-grade alloy used in surgical instruments. It's hypoallergenic, waterproof, and resistant to tarnish, rust, and corrosion.
The gold finish is achieved through PVD coating, which bonds a real gold layer to the steel for lasting color and durability.
What is PVD coating, and why does it matter?
PVD stands for Physical Vapor Deposition , a process used in aerospace and medical equipment manufacturing that bonds a real gold layer to stainless steel at a molecular level.
Unlike traditional gold-plated jewelry, where a thin layer of gold sits on top and can flake or wear away, PVD coating is bonded so tightly that it behaves like part of the metal itself.
The result is jewelry that resists tarnishing, fading, and scratching far better than standard gold-plated pieces.
How does my necklace arrive?
Each piece arrives in a clean white jewelry box, ready to be opened or gifted. Inside, the necklace rests on a soft sachet of non-tarnish cotton , a quiet protective layer that keeps the finish bright and the engraving crisp during shipping.
No gimmicks, no plastic clutter , just simple, intentional packaging that respects what's inside.
How long does shipping take?
Each piece is engraved within 1–3 business days. U.S. shipping then takes another 3–5 business days. Most orders arrive within 2–5 business daystotal.
If you're ordering for a gift or a specific occasion, we recommend placing your order at least a week in advance to give yourself comfortable cushion. You'll receive a tracking number by email as soon as your order ships.
Can I send this as a gift directly to someone?
Absolutely , and we'd love that. At checkout, simply enter the recipient's address as the shipping address.
If you'd like to include a gift message, add it in the gift message field on the product page and we'll print a small card with your note tucked inside the box. Pricing details are never included in the package.
What size is the necklace?
Most of our chains are 16 inches with a 2-inch extender, giving a comfortable 16–18 inch range; a few designs run slightly longer.
Pendant sizes vary by style and are listed in each product description with exact millimeter dimensions. If you have a question about a specific piece, reach out through our contact form and we'll help you decide.
Can I return a personalized item?
Because each piece is engraved specifically for you, we're not able to accept returns for change of mind , that's standard for custom-made items.
However, if your piece arrives with a defect, an error in the engraving, or any damage, we will remake it for you at no charge. No return shipping, no paperwork, no hassle. Just reach out through our contact form with a photo, and we'll take care of it.
What if there's a mistake in my engraving?
If the error is ours , a misspelling that doesn't match what you entered, a different font than specified, or any quality issue , we will remake your piece immediately, at no cost to you, no questions asked.
If you catch a mistake in what you entered before your order ships, contact us right away through our contact form and we'll do our best to correct it before it goes out. Once an order is in production, changes aren't always possible, so the sooner you reach us, the better.
How should I care for my necklace?
Our pieces are built for everyday wear , water-safe, hypoallergenic, and tarnish-resistant.
To keep the finish looking its best, wipe with a soft, dry cloth after wear, and use a polishing cloth periodically to restore shine. We recommend storing the necklace in its box when not in use, and removing it before swimming in chlorinated pools or applying lotions and perfumes directly to the pendant.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a direct link to follow your package.
If that email doesn't arrive within 3 business days of your order, check your spam folder first , and if it's not there, contact us through our contact form and we'll look into it immediately.
Do you do bulk or corporate orders?
Yes , we welcome group orders and custom projects.
Whether you need personalized jewelry for a bridal party, corporate gift, or team appreciation event, we're happy to help with volume pricing for orders of five or more pieces. Contact us through our contact form to discuss your needs.