Frequently Asked Questions

Type it into the personalization box on the product page. You will see a live preview of your text on the actual piece before you order. We engrave exactly what that preview shows, so please read it back before checkout.

Yes. It is laser engraved into the metal itself, with no ink or coating to fade or chip.

316L surgical grade stainless steel. The Gold and Rose Gold options are an 18K PVD coating bonded over that steel, so the color does not peel or flake. The third option is polished stainless steel with no coating.

The 316L stainless steel we engrave on is the same grade used for surgical instruments, and it is the reason we chose it. If you have reacted to plated jewelry before, our engraved line is the part of the shop built for you.

Our engraved rings come in sizes 6, 7, and 8. Inside diameter: size 6 = 0.65 inch, size 7 = 0.68 inch, size 8 = 0.71 inch, the same for both ring styles. To find your size, measure the inside diameter of a ring that already fits you and match it to these.

It varies by piece, and the exact materials are listed on every product page under Materials. Across the range you will find 14K and 18K gold plating over eco brass, 14K and 18K gold plating over stainless steel, white gold plating, eco zinc alloy, rhodium plated 925 sterling silver, and one gold vermeil style.

Stones and details include freshwater and shell pearls, cubic zirconia, enamel, mother of pearl, abalone shell, lapis lazuli, tiger's eye and turquoise. Many of our earrings use 925 sterling silver posts.

We list the material on the piece rather than making one claim for the whole shop, because the shop is not made of one thing.

No. These arrive finished exactly as photographed. If you want a name, date or initials, look for our engraved pieces instead.

Our stainless steel and rhodium plated styles are tarnish resistant, and their product pages say so. Plated eco brass styles are not tarnish resistant in the same way, and we do not claim that they are. Keep them dry, store them in the pouch they arrive in, and put them on after perfume and lotion rather than before.

We do not make a hypoallergenic claim on this part of the range, because we would rather be accurate than reassuring. What we can tell you is that our supplier confirms in writing that these pieces are made without lead and without nickel. We have not had them independently lab tested, so we say it that way rather than calling them hypoallergenic. Many of our earrings use 925 sterling silver posts, which is the part that sits in the ear, and that is noted on those product pages. If you know you react to plated brass, our engraved 316L stainless steel line is the safer choice.

We would not. Plating, pearls and natural stones all last longer away from chlorine, salt water and hot showers. Take them off first and they will keep looking new for far longer.

Ships within 2 to 5 days, with tracking emailed to you. Free US shipping on every order, with no minimum.

Canada orders also ship within 2 to 5 days, then take 10 to 30 business days in transit. Cross border parcels move slowly and can be held at customs, which is why that window is wide.

We want you to feel confident ordering from us. Non-personalized pieces purchased as shown, without customer-entered names, dates, initials, words, or messages, may be returned within 14 days of delivery.

The piece must be unworn, unused, and in its original condition and packaging. A photo showing the complete piece and original packaging is required. The customer is responsible for tracked return shipping.

Refunds are issued to the original payment method after the return is received and inspected. We do not offer exchanges.

Please submit your request before mailing anything. The return address is provided privately after approval.

Because personalized pieces are created using the details you provide and cannot be readily resold, they are final sale for a change of mind and cannot be exchanged.

Please review your live personalization preview, spelling, dates, size, finish, design selection, and shipping address carefully before ordering.

This final-sale policy does not affect our promise to make things right if your piece arrives damaged, defective, incorrect, or with an engraving error we made.

Submit our Report a Problem form within 14 days of delivery if your piece arrives damaged, defective, incorrect, or with an engraving error we made.

Clear photos are required so we can confirm what happened. Once the problem is confirmed, we will provide a replacement, remake, or refund, depending on the situation.

Most confirmed product problems can be resolved without requiring a return. If a return is required for a confirmed production or fulfillment error, return shipping will be covered.

Please do not mail anything before receiving approval and return instructions.

Photos help us confirm what happened and determine the correct resolution as quickly as possible.

For a non-personalized return, provide a photo showing the complete piece and its original packaging.

For a product problem, provide a photo of the complete piece, a close-up clearly showing the problem, and the packaging and shipping label when relevant.

If a disability or another genuine barrier makes it impossible to provide a photograph, email hello@memorythatlasts.com and we will help you find another way to document the request.

We do not offer exchanges.

If you would prefer another piece, you may place a new order whenever it suits you. Eligible non-personalized pieces may be returned according to our return policy.

Contact us as soon as possible, ideally within 1 hour of ordering.

We will do our best to help, but changes and cancellations are not guaranteed once production or packing begins.

If tracking shows delivered but you cannot find your package, check with your household, nearby neighbors, and your building's mailroom or office, if applicable.

Please allow two days in case the carrier scanned it early, then contact us with your order number. We will review the tracking information and help with the appropriate next step, including a carrier inquiry when available.

In a clean white box with soft non tarnish padding, ready to keep or to give.

Yes. Enter the recipient's address as the shipping address at checkout. No pricing is ever included in the package.

Use our contact form and include your order number if your question is about an order. A real person reads every message and we reply within 1 to 2 business days.