Refund policy

Last updated: April 2026

Every piece of Memory That Lasts jewelry is made just for you, so our returns are a little different from traditional retail.

Personalized & engraved items

Personalized pieces are crafted from your exact submission — the name, spelling, and dates you enter are how we engrave your piece. For this reason, personalized items are final sale and cannot be returned or refunded for:

  • Spelling, punctuation, or capitalization errors submitted at checkout
  • A different name than intended
  • Incorrect finish or size selected
  • Change of mind after your order has started production

Please take a moment to double-check every detail — we copy your submission exactly as entered.

When we'll replace or refund — free of charge

We stand behind the craftsmanship of every piece we send. Your order qualifies for a free replacement or full refund if it arrives:

  • Damaged in transit
  • Defective (clasp, chain, finish, or other manufacturing issue)
  • Engraved incorrectly due to a production error on our end (not a spelling error from your order)
  • Substantially different from what you ordered

How to request a fix

Contact us through our contact form within 30 days of delivery with:

  • Your order number
  • Clear photos showing the issue
  • A short description of what happened

We'll reply within two business days and take care of it from there — no shipping label or return required on production errors.

Non-personalized items

Any non-personalized item (standard, non-engraved jewelry) may be returned within 30 days of delivery if it is:

  • Unworn and in original condition
  • Accompanied by all original packaging

You are responsible for return shipping on non-defective returns. Refunds are issued to the original payment method within 5 business days of our receiving the return.

A note on handmade quality

Because each piece is laser-engraved individually, minor variations in letter position, depth, and metal texture are part of what makes your necklace one of a kind. These variations are not considered defects.

What we cannot refund

  • Items returned without prior contact from you
  • Personalization errors caused by typos at checkout
  • Items showing signs of wear or damage outside of shipping
  • Orders that have entered production (typically within 24 hours of checkout)

Our promise

If something about your order isn't right, we want to make it right. Reach out through our contact form — a real person will respond within two business days.

Memory That Lasts LLC · Delaware
Questions? Please use our contact form — it's the fastest way to reach us.