Our Guarantee

Jewelry you can order with confidence

Every Memory That Lasts order is prepared with care. If your piece arrives damaged, defective, incorrect, or with an engraving error we made, tell us within 14 days of delivery.

Clear photos are required so we can confirm what happened. Once the problem is confirmed, we will make it right with a replacement, remake, or refund, depending on the situation.

Most confirmed product problems can be resolved from photographs without requiring a return. If a return is needed, we will provide the appropriate address and shipping instructions after approval.

Returns for non-personalized pieces

Non-personalized pieces purchased as shown, without customer-entered personalization, may be returned within 14 days of delivery.

The piece must be unworn, unused, and in its original condition and packaging. The customer is responsible for tracked return shipping. Refunds are issued to the original payment method after the return is received and inspected.

We do not offer exchanges.

Personalized pieces

Because personalized pieces are created using the details you provide and cannot be readily resold, they are final sale for a change of mind.

This does not affect our promise to make things right if a personalized piece arrives damaged, defective, incorrect, or with an engraving error we made.