Where is my order?
Your tracking link arrives by email as soon as your order ships.
- Check your spam and promotions folders
- Canadian addresses take longer to arrive, so allow extra time
- See our shipping policy for details
Contact
Questions about an order, a personalized piece or choosing a gift? Send us a note. A real person reads every message.
Real peopleRead every message
1–2 business daysReply time
Free shippingU.S. and Canada
Ships in 2–5 daysProcessing time
Planning a bulk order? Tell us which pieces you want, the quantity, and your preferred date, and we'll reply with a custom quote.
Get the right help, fast
Pick what you need and we will point you to the quickest answer.
Something isn’t right
Damaged, incorrect or an engraving error on our side? We will make it right.
- Report it within 14 days of delivery
- Add your order number and clear photos
- Eligible non-personalized returns start here too
Change my order or address
Message us as soon as possible, ideally within 1 hour of ordering.
- Include your order number
- Changes can’t be guaranteed once production begins
- Personalized details are checked in your live preview
Quick answers
The questions we hear most. Tap a question to see the answer.
Shipping4 questions
When will my order ship?
Orders ship within 2–5 days. Delivery time starts once your order has shipped.
Is shipping really free?
Yes. Standard shipping is free on every order to the U.S. and Canada.
Do you offer expedited shipping?
Not at the moment. Every order ships by free standard shipping with tracking.
Do Canadian orders pay duties?
Canadian orders may have taxes, duties or carrier fees that are not collected at checkout. These are set by the government or carrier.
Returns & more4 questions
Can I return a personalized piece?
Personalized pieces are final sale for change of mind. If it arrives damaged, incorrect or with an engraving error we made, we will replace, remake or refund it.
How do I return a non-personalized piece?
Start a request within 14 days of delivery. The piece must be unworn and in its original packaging, and return shipping is paid by the customer. Please wait for approval before sending anything.
Do you offer exchanges?
We don’t offer exchanges. If you would like a different piece, please place a new order.
How do I make a privacy request?
Use the form below and begin your message with “Privacy Request.”
Still curious? Read all FAQs
Our details
Everything you need in one place.
Reply timeWithin 1–2 business days
We ship toThe U.S. and Canada
StoreOnline only, no local pickup
Press inquiry? Visit our press kit.
Send us a message
Ask us anything. We reply within 1–2 business days.
Thank you, your message was sent. We’ll reply within 1–2 business days.
Returning a piece or reporting a problem? Please use the Report a Problem form so you can add photos.